Now Hiring - Bilingual (English / Spanish) Senior Sales Operations Representative - Miramar, FL in Miramar, FL

If you are located within commutable distance to Miramar, FL, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM

Senior Sales Operations Representative role responsible for the daily support of the sales function to minimize the administrative work of producers including analyzing and reporting sales data, communicating changes to sales plans, providing knowledge about customers and competitors, communicating pricing data, and managing the operational logistics of sales meetings and activities. Works closely with sales and other functional leaders to develop and maintain the operational infrastructure supporting sales recruiting, goal setting, training, and onboarding, troubleshooting order processing issues and producer requests, and sales-related information systems and procedures.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. Our office is located at 3100 SW 145th Ave, Miramar, FL 33027. Employees will be required to work some days onsite and some days from home.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

PROVIDER DATA MANAGEMENT (Sales function)

• Participates in the development and maintenance of provider management database
• Matches and assigns field sales agent to physician based of market data analysis
• Provides continuous information updates to accommodate market demands
• Develops efficient lines of communications with health plan partners (NMS, Marketing, Business Development)
• Contributes and participates at monthly business development committee to represent sales department
• Contributes and assists with provider marketing initiatives
  • Measures monthly results (ROI) and provides data to health plan and key provider partners as a results of ongoing market strategies
  • Measures (ROI) on provider marketing investments

MARKET DEVELOPMENT PREDICTION (Sales function)

• Develop, analyze, research, translate, and execute strategies or functions/operations into objectives for the assigned territories
• Provides ongoing technical and analytic coaching/training for the sales managers team to assist with sales strategies and implementation based of market findings

OPERATIONS (Market specific)

• As a member of the field leadership team will also be a liaison to the sales directors in improving overall understanding of market strategy
• Participates and contributes to operational plans to address current and future business needs
• Monitors monthly financial summary
• Assists leadership team with assignment of sales goals through market research trends and data analyses
• Provides specific market reports
• Contributes and assists with market events
• Assist with employee onboarding
• Order giveaway materials to support agents in the market as well as marketing material to support field sales
• Manages several projects simultaneously

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of sales operations experience in the healthcare, insurance, or financial services industry
• Bilingual fluency in English and Spanish
• Experience with operational acumen and ability to manage projects and deliver results
• Experience handling or working with confidential or company sensitive data
• Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets) as well as Social Media tools
• Ability to travel up to 10% of the time
• Ability to work our normal business hours of 8:00am to 5:00pm, Monday - Friday

Preferred Qualifications:

• Bachelor's Degree (or higher)
• Experience working with multiple system platforms
• Knowledge of insurance industry, compliance, licensing or claims experience
• Knowledge of GPS, iLead, MIRA, ODM, ICM, SMRT, PCL, ImageRight, OnBase, and Learning Lab
• Experience working with Centers for Medicare and Medicaid Services (CMS) Guidelines
• Experience working in a regulated industry, auditing or second level review experience
• Experience working with Medicare and Retirement (M&R) plans, summaries of benefits and explanation of coverage as it relates to M&R insurance plans

Telecommuting Requirements:

• Reside within commutable distance to Miramar, FL
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Able to communication, and interpersonal skills; able to work with team members and all levels within the organization.
• Analytical/problem solving skills
• Able to work independently, with minimal supervision: self-starter
• Able to successfully manage a project to completion
• Hard work, honesty, integrity, and unwavering business ethics
• Ability to work independently in remote environment
• Ability to have attention to detail and time management skills
• Ability to manage multiple priorities at the same time

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #YELLOW